All of us have been affected by the Coronavirus (COVID-19) pandemic. Our priority is to keep you as safe as possible, and that is why we have implemented a number of changes and guidelines which we would like to make you aware of.
Every member of our staff has completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have also made a number of changes in the way that we operate that you will notice when you next visit.
We will provide you with a safe environment that complies with guidelines issued by Government and our local authority.
We have undertaken a thorough review of our salon and the services we offer.
We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines.
All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment.
All tools and items of equipment will be cleaned before and after every treatment in line with the specific manufacturers’ instructions. This includes all metal instruments, brushes, bowls, and tweezers.
One-use disposable items will be used where necessary (sustainable alternatives kept where possible) and safely removed from the treatment area every day.
The laundering of salon towels and uniforms is a priority and all salon laundry is washed at 60 degrees Celsius.
We will ensure adequate ventilation throughout the salon with doors and windows open where possible.
We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner.
Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety.
We have agreed social distancing for our team in communal staff areas.
Staff are briefed to uphold safe standards while dealing with responsibilities at reception.
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we may have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund / voucher.
We have reviewed our treatment menu and removed treatments where we felt it necessary to do so.
Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment.
PPE will be replaced after every treatment.
Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection.
We will greet you warmly but without a handshake or personal contact.
We will stagger customer arrival times to minimise close contact.
We will clean the reception area regularly.
Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas.
Waiting areas will be arranged to adhere to social distancing.
We ask that you pay using card or other cashless means where possible.
To arrive at the time agreed, to maximise social distancing. Please do not turn up early for appointments as this may mean that you come into contact with other Clients who are just leaving.
To wash your hands and/or use hand sanitiser as directed by our team before and after each treatment.
To wear face-masks supplied by us.
To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.
Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with COVID-19.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to assist you.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding.
House of Beauty
We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients.